Warranty and Refund
Elegomall is the No. 1 brand mall of electronic cigarettes, which is famous for the variety of products and best customer service. We are dedicated to providing you with products of the best quality, but it might not perform as expected by the time delivered or after using for a while. In such cases, please do not hesitate to contact us and we will be responsible for you.
1. What kinds of warranties does Elegomall supply?
Each product has its warranty time listed in the user manual, please check the item description carefully. We are offering the longest warranty for all customers as long as to 6 months. In detail, we offer 6-month warranty period for starter kits, box mods and batteries; 3-month warranty period for atomizers (excluding coils). The warranty starts from the day the package signed up. After you received your order, please do check if there is any quality problem.
2. Do I need to send defective products back?
Elegomall is famous for its after-sale service. In order to save your shipping fee, there is no need for you to send these defects back. But the following information needs to be provided when asking for replacements or refund:
1) Defective description:
2) Order number/date:
3) Serial number and warranty code:
4) Product name and quantity:
5) Defective Video or pictures:
Note: Video/video links or pictures must be straight to the point and show the problem clearly.
When defects are found, please inform your sales representative or email us at [email protected] as early as possible. We will solve your problem as soon as possible.
3. What do I need to pay attention to when I am using or selling?
1) Keeping records (serial number) of products;
2) If you are selling it, please remind your customers to keep the package of products and give you feedback of broken items as early as possible and asking your customers to provide you the evidence of broken items.
4. How do I handle the dead on arrival or not as ordered?
If the items received are not the one you ordered or not as described, please take a picture or video of the item you received and contact with us. We will get back to you within 24 hours in business days.
5. When will Elegomall send me replacement?
1) Generally, we will ship the replacements along with your new orders after receiving your defective products information and confirming the problems.
2) Sometimes when the replacement is not available, we will ship your order out first in case any shipment delay and send you the replacement along with your next order.
If there are any question, please chat with us online or email us to [email protected], thank you.