1. Why open an account?

A free Elegomall account allows you to:
1) Place your order. You can choose wholesale account or vape user account when registering.
2) Collect reward points to redeem coupons, gifts and play other games..
3) Save addresses in your address book.
4) Check and track your order status.
5) Write reviews, and rate other reviews.
6) Participate in community forums.

2. Can I change my default address, and user name?

Yes. Your address and personal information can be changed at My Account after you log in.

3. What if I forgot my password?

If you’ve forgotten your password, click Forgot Your Password when log in. Please enter your email      address and we will send you a password reset request email, please click the reset link in the email      to reset your password.

(*Your email account might blocked our email, please add our domain to white list.

*Your email account might misjudged our email as spam, please try checking if the activation email is in your email spam folder.)

4. How can I subscribe to Elegomall newsletter?

Two options available. You can simply enter your email address and click “Submit” at the bottom of any page. Or log in your account, subscribe to Elegomall newsletter at My Account>Personalization>Newsletter.


5. How can I unsubscribe from the newsletter?

Open a Newsletter that we sent you before, and click the unsubscribe button. We will not send any junk emails to our customers, and we will add unsubsribe link in every email.



1. Can I add an item to the order that I just created?

Yes, but you need to add it before your order is packaged for shipment. Contact us and we will do it for you. In the meantime, placing a new order is likely faster. You can either let the new order ship separately, or request to combine your two orders.


2. Can I change my shipping address/method after placing an order?

Yes. Please let us know and we will try to have your delivery details changed. Please note that the packages that have already left our warehouse cannot be changed.


3. In what currency are ElegoMall prices displayed?

All prices listed on our website are in US dollars.


4. What are all the order status?
Pending    Payment haven’t been recieved.
           Processing    Payment received. Order will be shipped in 24 hours on business day.
Shipping    Order is on shipping
Reversed    Paypal Refund Pending.
Canclled    Order has been canclled.
Hold    Order has not been shipped, waiting for confirmation from customer.
Complete    Order has been shipped and the tracking number is available.


5. How do I cancel my order?

Please contact us directly or chat online, and we will cancel and refund your order for you.


6. The item I want to buy is out of stock. How could I do?

If it is not available, you can click Arrival Notice, and we will notify you when back in stock by email. Or you can online chat with us for arrival time.




ElegoMall uses Credit Card, PayPal, Bank Transfer and Western Union to handle payments.

1. Credit Card.
Buyers can pay using Credit Cards and we accept MasterCard, VISA, American Express, Discover, etc.
2. Paypal
Paypal is avaliable for most countries.
3. Bank Transfer
You can also use Bank Transfer to make the payment. Usually it needs 1-5 days for us to receive your payment if you choose this kind of bank payment. Once after you have finished the payment, please sned us the bank transfer document.
4. Western Union
If you choose to make the payment by Western Union, after you have finished the payment, please send us the following information:
Sender’s first name,
Sender’s last name,
Money Transfer Checking Number (MTCN),

So that we will arrange the delivery as fast as possible!